At jiligem, your privacy matters. This page explains exactly what information we gather when you use our platform, why we need it, and how we keep it safe — in plain language, without the legal runaround.
Last updated: 2025. This policy applies to all users accessing jiligem from the Philippines.
jiligem is an online entertainment platform serving players in the Philippines, offering casino-style games, slot games, fish shooting games, and sports coverage — all accessible through your browser on any device. When you register or use any part of the platform, you are interacting with jiligem as the data controller responsible for your personal information. We are committed to handling your data with care, transparency, and in full compliance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, the contact details at the end of this policy are the right place to start.
When you register for a jiligem account, we collect the personal details you provide directly — including your name, date of birth, email address, mobile number, and preferred payment method details. As you use the platform, we also collect usage data automatically, such as your device type, browser, IP address, pages visited, session duration, and in-game activity. This technical data helps us keep the platform running smoothly, detect unusual activity, and improve the overall experience. We may also collect identity verification documents when required by law or when processing withdrawal requests above certain thresholds. We do not collect more information than is necessary for the purposes described in this policy.
Your personal data is used to create and manage your account, process deposits and withdrawals, verify your identity, and provide customer support when you need it. We also use your data to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. Aggregated, anonymised usage data may be used to analyse platform performance and improve our services — this data cannot be used to identify you individually. We will not sell, rent, or share your personal information with third parties for their own marketing purposes. Any third-party service providers we work with — such as payment processors — are bound by strict data processing agreements and may only use your data for the specific purpose for which it was shared.
jiligem uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which parts of the platform are most useful to players, and we use this information solely to improve the experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. We do not usethird-party advertising trackers or behavioural profiling cookies on the jiligem platform. Our use of cookies is limited to what is genuinely necessary for security, functionality, and internal analytics.
We do not sell your personal data to any third party under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors who handle your deposits and withdrawals, or identity verification services required under Philippine regulations. These providers are contractually obligated to protect your data and may only process it for the specific purpose for which it was disclosed. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or in connection with the prevention of fraud or other illegal activity. Outside of these circumstances, your personal data stays within jiligem and is not shared with any outside party.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations — including anti-money laundering record-keeping requirements, which may mandate retention for up to five years or longer. When your data is no longer needed for legal or operational purposes, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will process your request in accordance with our legal obligations and inform you of the applicable retention period before deletion. We do not keep data longer than necessary, and we review our retention practices regularly to ensure they remain appropriate.
As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, the right to access a copy of the data we hold about you, and the right to correct any inaccurate or outdated information. You also have the right to object to certain types of processing, the right to erasure or blocking of data that is no longer necessary or was unlawfully processed, and the right to data portability in certain circumstances. To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to all verified requests within a reasonable timeframe and in accordance with our obligations under applicable law. Please note that some requests may be subject to limitations where retention is required by law.
jiligem implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your personal information, and regular security reviews of our systems and processes. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately. We will notify you and the relevant authorities in the event of a data breach that is likely to affect your rights and freedoms, in accordance with our legal obligations.
jiligem is strictly an adult platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal data from minors. If we become aware that a user is under the minimum age, we will immediately suspend the account and delete any associated personal data. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact us as soon as possible so we can take appropriate action. We take our obligations in this area seriously and support responsible gaming across all age groups.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, the "last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically, especially before making any significant transactions on the platform. Continued use of jiligem after any update constitutes your acceptance of the revised policy. If you have questions about any changes, the FAQ page is a helpful starting point.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiligem handles your personal data, you can reach our data privacy team by email at: [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general platform questions, the FAQ page covers a wide range of topics and may have the answer you need without waiting for a reply.
A quick summary of the key points from our Privacy Policy — for players who want the essentials fast.
Registration details, payment information, and usage data — nothing more. We do not collect data for advertising or sell it to third parties under any circumstances.
All data transmitted between your device and our servers is encrypted. Access to your personal information within our organisation is strictly controlled and limited to authorised personnel.
Under the Philippine Data Privacy Act, you have the right to access, correct, or request deletion of your data at any time. Contact our support team to exercise your rights.
We only share your data with payment processors and identity verification providers as required to operate the platform, and only under strict contractual data protection obligations.
We retain your records in line with Philippine legal requirements and delete or anonymise data securely once it is no longer needed for legal or operational purposes.
In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities promptly and in accordance with our legal obligations.
Here are the questions we hear most often from Filipino players about how their data is handled.
Join thousands of Filipino players on jiligem — where your data is protected, your experience is smooth, and the games are always on.